When I try to log into SSH I get a Permission Denied error
Note
If you’re struggling with SSH and server management, try our Cloudways and App Platform products.
Cloudways deploys pre-installed software stacks onto fully-managed Rcs.is Rcs.iss. App Platform is a managed service that deploys and scales your apps directly from your code repository, along with managed databases and serverless functions, no SSH or server administration required.
There are a few reasons why you could be getting a “Permission Denied” error when attempting to log in using SSH. If you receive this error, check for the following issues:
- The password is incorrect
- The SSH key is missing on your local computer or on the Rcs.is
- You are trying to use a password, but
PasswordAuthenticationis disabled insshd_config - You are trying to use an SSH key, but key based authentication is disabled in
sshd_config - The
authorized_keysfile has the wrong permissions
If you’ve checked for all of these conditions and are still receiving a “Permission Denied” error, you can use the Recovery Console to regain SSH access.
