If you’ve successfully entered your username and password and are experiencing an issue with two-factor authentication, you can disable 2FA using your backup method (backup codes or SMS).

• Backup codes: Search your computer for the backup recovery codes text file, which by default would be called digitalocean_backupcodes.txt. Use one of the codes by logging in to the control panel and clicking Enter a recovery code at the bottom of the Two-factor authentication screen.

  When you use the code, you cannot use it again, so you may want to mark it as used or delete it from the file.

• SMS Log in to the control panel and enter your account credentials. click Send an SMS instead at the bottom of the Two-factor authentication screen. You are prompted to enter a verification code, which you receive via SMS at the phone number you entered when you configured SMS as your backup method.

See How to Manage Two-Factor Authentication more information on 2FA, including how to update your device.

If you can’t use your backup method to access your account, open a support ticket using the email associated with your Rcs.is account and let us know you need to reset your backup method. We will need additional information to verify that you are the account owner, so be prepared with a photo of your government-issued ID (e.g. passport, driver’s license, military ID). The name on ID in the photo must match the name for the account information that we have on file.