Knowledgebase

WHM (Web Host Manager) is the back-end user interface for cPanel. This article serves as a directory of all WHM-related help available.

WHM

• VPS & Dedicated Hosting: WHM Skeleton Directory

  In WHM, the skeleton directory page tells you the location of the folder where you can place files for your clients. This article explains how Skeleton Directory works within WHM.

• VPS & Dedicated Hosting: Log in to WHM

  The root password will be required anytime you would like to log into WHM. This article will explain how to log in to WHM on your VPS or Dedicated hosting account and how to reset that password.

• VPS & Dedicated Hosting: Increase Resources Through WHM

  VPS and Dedicated Server customers can add to their Bandwidth and Disk Space if they are getting close to their cap. This article will explain how to increase your resources through WHM.

• VPS & Dedicated Hosting: Adding a New Package with WHM

  To help maintain stability or to set tiers for your clients or your separate websites, you will want to create a package, which will set limits for the cPanels that you assign to it.

• VPS & Dedicated Hosting: Configuring Backups through WHM

  This article will explain how to configure Backup settings for Dedicated and VPS Hosting accounts. In order to configure or deactivate your backups, you're going to need to log into your WHM.

• Resellers: Configure Customer Contacts in WHM

  This article explains how to update the Customer Contacts on a reseller account.

• VPS & Dedicated Hosting: Root WHM (rWHM)

  We offer a full WHM with root access for VPS and Dedicated Hosting owners. If you have issues, you can submit a support request to the cPanel customer service team through the support center.

• VPS & Dedicated Hosting: Creating New cPanel Accounts through WHM

  If you would like to have more than one cPanel in your account or to host more than one website and want to keep them separate, then this tutorial will help you to be able to do that.

• DNS Configuration with Web Host Manager (WHM)

  This article shows how-to configure DNS and custom nameservers in WHM and explains resolutions to DNS issues

• VPS & Dedicated Hosting: Installing an SSL Certificate for a Website

  This article will help with installing an SSL certificate for an account on a dedicated server through the WHM by providing steps to do so.

• VPS & Dedicated Hosting: Manage Login SSL Certificates

  How to manage the SSL used for cPanel login through the WHM

• Resellers: Useful Links

  Useful links for accessing the reseller WHM, cPanel and Webmail

• VPS & Dedicated Hosting: Default Sender Address

  By default, your server’s automated messages will be sent from user@server.com. To customize your default sender address, you will need to be logged into WHM.

• VPS & Dedicated Hosting: Troubleshooting Broken cPanel Themes

  cPanel themes will not work correctly on sub-cPanels that are created through the WHM. This article will explain how to change the theme to fix this.

• Resellers: Delete a Resold Account

  This article explains how to terminate a resold account using WHM

• VPS & Dedicated Hosting: Antivirus

  If you suspect malicious content, hacks, or a virus on your VPS or Dedicated Hosting account, there are some tools located in your WHM that can be used to clean the server and prevent vulnerabilities.

• Resellers: Suspend and Unsuspend Resold Accounts

  This article explains how to suspend or un-suspend a resold account using WHM

• VPS & Dedicated Hosting: Changing the Hostname

  This article will walk you through changing your Hostname in WHM if you are currently using either a Virtually Private or Dedicated Server with us.

• VPS & Dedicated Hosting: Enabling FTP on New Servers

  This article explains how to enable FTP on newly provisioned VPS or Dedicated cPanel. Since FTP is an unsecure connection point to the server, by default it's disabled in version’s 11.86 or prior.

• Resellers: Configure Default Nameservers

  This article explains how to specify the default Name Servers on a reseller account

• VPS & Dedicated Hosting: Change Your PHP Version and Configuration - EasyApache 4

  On our VPS and Dedicated hosting service, changing the PHP versions, loading custom Apache mods, and other Apache/PHP customizations are all performed in the Web Host Manager (WHM).

• VPS & Dedicated Hosting: Restore or Transfer cPanel Accounts

  If you need to transfer or restore a cPanel account for your VPS or Dedicated server, there is a tool within the WHM panel to perform these tasks. This article is about transferring or restoring from another server or restoring after a re-image.

• VPS & Dedicated Hosting: Manage Service SSL Certificates

  This article will explain how to add a new SSL certificate for your different WM services if you are using a Virtually Private or Dedicated Server with us.

• VPS & Dedicated Hosting: Easy Apache

  This article will explain how to use Easy Apache to recompile Apache. This is useful if you want to change the version of PHP or change other PHP and Apache settings.

• VPS & Dedicated Hosting: Resetting SSL's for Server Services

  This article will explain how to reset the SSL certificates for your server's services.

• VPS & Dedicated Hosting: Reseller Account Transfers

  This article will help with transferring of accounts from other servers to your account.

• Resellers: Upgrading or Downgrading Features on a Resold Account

  This article will explain how resellers can upgrade or downgrade a resold account.

• Resellers: Where to Log in to your Account

  Reseller plans allow you to manage clients from within your account. This article provides an explanation covering where a reseller (and their customers) will login to access their sites.

• VPS & Dedicated Hosting: Modify Exim Ports

  Many ISPs block port 25, so it is useful to have an alternate port that is available. Port 26 is open on all of RCS's shared servers, so you may already have it configured by default.

• VPS & Dedicated Hosting: ClamAV

  ClamAV is an open-source program for detecting viruses, malware and other malicious coding/files. It is a plugin for the cPanel and can be installed and enabled for all users on the VPS or Dedicated server.

• Dedicated Hosting Plans Cost Comparison

  Our Dedicated platform is built on OpenStack, a scalable cloud OS. This is provided with our own installation of WHM, an enhanced cPanel, and a custom Domain Manager and Server Management tools.

• How To Upgrade cPanel Software

  Upgrading to the latest version of cPanel in WHM.

• VPS & Dedicated Hosting: Disable SSLV3

  This article will explain how to disable SSLv3 on a VPS or Dedicated server. This can help you avoid issues with vulnerabilities in SSLv3.

• Resellers: Force Password Change

  This article explains how to force a resold account's owner to update their password.

• VPS & Dedicated Hosting: Accessing the Mail Logs

  Logs keep track of errors occurring in your hosting environment. This article will explain how to view the mail logs on your Dedicated or VPS server, which may be useful when experiencing issues with email.

• VPS & Dedicated Hosting: Managing Users

  This article will explain how to create and manage users on Dedicated or VPS servers.

• VPS & Dedicated Hosting: Restarting Services

  When possible, it is best to restart only the service having issues on your server rather than restarting the entire server. This article will explain how to restart your server if needed.

• VPS & Dedicated Hosting: Accessing the System Console

  There are various reasons to access the system console.  You can manage your server from the command line here using the root username and password.

• Reseller: Edit the DNS Zone Template

  This feature of WHM allows you to apply a set of default DNS records every time you Create a New Account. This article explains how to edit the DNS Zone Template.

• VPS & Dedicated Hosting: ConfigServer Security & Firewall

  CSF is a firewall for VPS and Dedicated servers. CSF is not installed as part of our default images on VPS or Dedicated servers. This article describes how to install it yourself or request support do so.

• Resellers: Enable SSH for Resold Accounts

  Resellers can enable SSH access for Resold accounts if they choose. This article will describe how to enable/turn on SSH access for Resold accounts.

• Password Reset

  You will use passwords for quite a few different tasks within your account. This article explains how to reset your passwords for various portals within your account.

• SSH Access

  SSH/Shell is not enabled by default in Legacy accounts. To enable SSH we will need you to verify your hosting purchase. This article will explain how to enable and use SSH within a Legacy account.

• VPS & Dedicated Hosting: Enable Non-Legacy Backups

  If you want the backup tools on your cPanel accounts to access the server backups, this article will explain how to configure your dedicated or VPS server to use the new (non legacy) backup system.

• VPS & Dedicated Hosting: cPHulk Brute Force Protection

  This article will cover the use of cPHulk, a software designed to protect your server from brute force login attempts through blacklisting IP addresses after too many failed login attempts within a short period.

• VPS & Dedicated Hosting: Site Performance Essentials & Tips

  This article will explain how to prevent your server from freezing up or fix site performance problems on a VPS or Dedicated Server.

• VPS & Dedicated Hosting: Troubleshooting 'DNS Entry Already Exists' Error

  This article will explain how to fix the 'DNS entry already exists' warning in VPS and Dedicated servers.

• VPS & Dedicated Hosting: Log Location

  There are two main locations where logs are kept on Dedicated and VPS servers. The /usr/local/cpanel/logs directory and the /var/log/ directory. This is a list of the logs common to each directory.

• CentOS 7 Upgrade

  VPS and Dedicated customers with servers running the CentOS 6 operating system will not be able to upgrade cPanel past version 86. This article explains more about how to upgrade if you are running CentOS 6.

• VPS & Dedicated Hosting: Restoring Backups

  This article will explain how to restore a backup on a VPS or Dedicated server.